Terms and Conditions

Ankara Holland is a trading name of Van Bond Fashion, Smetanalaan 8, 3055 TM Rotterdam, the Netherlands. Chamber of Commerce (KVK) 81834187, VAT NL003610598B79. Our garments are made in our atelier in Lagos, Nigeria. Contact: info@ankara-holland.com or the WhatsApp chat on this site; we reply within one business day, Monday to Saturday.

Consumer: a natural person who buys for purposes outside a trade or profession. Fit Session: the appointment in which we take or confirm your measurements. Fit Sheet: the written record of your measurements and preferences that you confirm before production. Fit Guarantee: the promises in article 8. Business day: Monday to Friday, excluding Dutch public holidays.

These terms apply to every offer on ankara-holland.com and to every agreement between Ankara Holland and a consumer. We make them available before the order is placed; a copy is sent with the order confirmation. Where a provision is invalid, the rest remains in force and the invalid provision is replaced by a valid one that comes closest to its purpose.

Every dress is made to the measurements on your confirmed Fit Sheet from original Vlisco fabric. Prints are photographed under studio light; colours on your screen may differ from the fabric, and we offer a video of the actual fabric on request and a clip of your fabric before cutting. Obvious errors in an offer do not bind us. The price shown when you order is the price you pay; if a price is clearly wrong because of a technical error, we contact you before producing your dress and you may cancel free of charge.

5.1 After you place an order we contact you within one business day to book your Fit Session.

5.2 In the Fit Session we record your measurements and preferences on a Fit Sheet. You may also supply measurements taken from a garment that fits you; we then base the Fit Sheet on those.

5.3 We send you the Fit Sheet and a short video of your fabric. Production starts only after you have confirmed the Fit Sheet in writing (WhatsApp or email). Your confirmed Fit Sheet forms part of the agreement and is the specification to which your dress is made.

5.4 We check every Fit Sheet before cutting. If a measurement looks inconsistent we contact you before production starts.

5.5 We keep your Fit Sheet so that later orders can be made without a new session; you can ask us to update or delete it at any time (article 12).

6.1 You may cancel your order free of charge at any time before you confirm your Fit Sheet. We refund the full amount to your original payment method within 14 days.

6.2 After you have confirmed the Fit Sheet and we have started cutting your fabric, the order can no longer be cancelled or changed. The Fit Guarantee (article 8) applies.

6.3 If we cannot complete your Fit Session within 60 days of your order despite reminders on day 7 and day 21, we cancel the order and refund you in full.

7.1 Consumers who buy at a distance normally have the right to withdraw from the purchase within 14 days without giving a reason.

7.2 By law this right does not apply to goods made to the consumer's specifications or clearly personalised (article 6:230p under f of the Dutch Civil Code; Directive 2011/83/EU article 16(c); for UK consumers, the Consumer Contracts Regulations 2013, regulation 28(1)(b)). Every Ankara Holland dress is cut to the measurements on your confirmed Fit Sheet and, if you choose, embroidered with your name; it is therefore made to your specifications and the statutory right of withdrawal does not apply. We inform you of this on the product page and at checkout before you order, and again in the order confirmation.

7.3 In its place we give you free cancellation before production (article 6) and the Fit Guarantee (article 8), which on your first order includes a 14-day money-back promise.

7.4 Should we ever sell items that are not made to measure, the statutory right of withdrawal applies to those items in full; we will say so with the item, and the model withdrawal form in Annex 1 may be used.

8.1 Local alteration credit. If a delivered dress needs a fit adjustment (hem, sleeves, waist, bust or similar), you may have it altered by a tailor of your choice. On receipt of a photo of the receipt we refund the cost up to €50 (£45 for UK customers) within 5 days. The credit is valid for six months after delivery, on every order, for fit adjustments only – not for damage, wear or design changes.

8.2 Free remake. If a local alteration cannot put the fit right, we remake the dress once, to corrected measurements, free of charge, with free shipping both ways. You must tell us within 30 days of delivery with photos of the problem; we provide a prepaid return label (EU and UK) and the original dress must reach us unworn and unaltered. Design and fabric cannot be changed. The remake is made to a corrected Fit Sheet that you confirm.

8.3 Money-back on your first order. If your first order with us does not meet your expectations for any reason, you may return it within 14 days of delivery for a full refund, provided the dress is unworn, unaltered, with tags attached and in its original packaging. We provide a prepaid return label for EU and UK customers; customers elsewhere bear the direct cost of returning the dress. We refund the full price to your original payment method within 14 days of receiving the dress. The promise applies once per customer, to that customer's first order. On later orders, 8.1 and 8.2 apply.

8.4 The Fit Guarantee is given in addition to your statutory rights and never limits them. A dress that is faulty is handled under article 11, not under this article.

9.1 Prices are in euros (or the currency shown for your market) and include Dutch VAT where applicable.

9.2 For delivery in the European Union and the United Kingdom the price includes VAT and all import duties and clearance costs; there is nothing to pay on delivery. For other destinations the price excludes local import duties and taxes, which the carrier may collect from you and which we cannot predict or refund; we state this at checkout.

9.3 Payment is made at checkout through the payment methods offered. Your dress goes into production only after payment has been received and your Fit Sheet has been confirmed.

9.4 Prices may change; a price change after you have ordered does not affect your order.

10.1 Delivery times: Fit Session within one business day of your order; production 3–5 business days after Fit Sheet confirmation; DHL Express delivery 3–5 business days. Most dresses arrive within 14 days of Fit Sheet confirmation; the date shown on the product page and in your confirmation is our best estimate. If we expect to miss it by more than 7 days we tell you, and you may cancel free of charge if we cannot agree a new date.

10.2 Delivery costs: free for the European Union, the United Kingdom and Nigeria; €35 elsewhere, free for orders above €500.

10.3 We deliver to the address you give at checkout. The risk of loss or damage passes to you on delivery.

11.1 We guarantee that your dress conforms to the agreement, to your confirmed Fit Sheet and to the statutory requirements of quality and durability.

11.2 If your dress is faulty, damaged in transit or not what you ordered, we repair, remake or refund it at our cost, including all shipping and duties. Please tell us as soon as possible, ideally within 48 hours of delivery and with photos, so we can act quickly; this request does not limit your rights. Under Dutch law you may in any case report a defect within two months of discovering it; UK consumers additionally have a 30-day right to reject faulty goods under the Consumer Rights Act 2015.

11.3 Normal wear, damage caused by incorrect care (see the care instructions supplied with every dress) or by alterations made by third parties is not a defect.

We process your name, contact details, delivery address, order details and Fit Sheet to make and deliver your dress and to serve you under the Fit Guarantee. Fit Sessions may be recorded for quality control only with your consent at the start of the session; recordings are deleted within 90 days. We keep your Fit Sheet for future orders until you ask us to delete it. Details are in our Privacy Policy.

Please send complaints to info@ankara-holland.com or via WhatsApp with your order number. We acknowledge within one business day, respond substantively within 5 business days and aim to resolve every complaint within 14 days. If a complaint takes longer, we tell you when to expect an answer.

Dutch law applies to these terms and to every agreement with us, without prejudice to the mandatory consumer protection of the country in which you live. Disputes may be brought before the competent court in the Netherlands or before the competent court of your own country of residence.

Nothing in these terms limits your rights as a consumer under mandatory law. We may amend these terms; the version in force when you order applies to your order. Version: 2 September 2026.

Only for items sold with a right of withdrawal (see article 7.4).

To: Van Bond Fashion (Ankara Holland), Smetanalaan 8, 3055 TM Rotterdam, the Netherlands, info@ankara-holland.com.
I hereby give notice that I withdraw from my contract of sale of the following goods: ……………
Ordered on / received on: ……………
Name: ……………
Address: ……………
Signature (only if this form is sent on paper): ……………
Date: ……………